Refund policy

Returns

We offer a 14‑day return window, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your supplement must be unopened, unused, and in its original sealed packaging. Due to hygiene and product‑safety requirements, we cannot accept returns on opened supplements under any circumstances. You’ll also need your order number or proof of purchase.

To start a return, contact us at admin@thenovulife.com. Returns must be sent to the following address:

Novu Life Limited C/O DMS Jersey Ltd, 29–33 Devonshire Pl St Helier Jersey JE2 3RD

If your return is accepted, we’ll send you a return shipping label and instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@thenovulife.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product. We will evaluate the issue and make it right.

Exceptions/Non‑Returnable Items

We cannot accept returns for:

  • Opened supplements

  • Used or unsealed products

  • Items not in their original packaging

  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, please contact us.

Exchanges

The fastest way to receive a replacement is to return the unopened item. Once the return is accepted, you can place a new order for the product you want.

UK and Channel Islands Consumer Rights (Cooling‑Off Period)

For orders delivered within the United Kingdom or Channel Islands, customers have a statutory right to cancel their order within 14 days of delivery.

This right applies only to unopened supplements in their original sealed packaging. Opened products cannot be returned or refunded for hygiene and product‑safety reasons.

If you exercise your right to cancel, you must return the item within 14 days of notifying us. Refunds will be processed once the product is received and inspected.

Refunds

We will notify you once we’ve received and inspected your return and confirm whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at admin@thenovulife.com.