FAQ About Novu Life

What is Novu Life?

Novu Life is a luxury wellness brand built from lived experience. Hair was our own personal journey so it made sense to make our first product a hair supplement, designed to support hair health from within. But Novu Life is bigger than just hair: we see this as the start of a wellness brand focused on long-term confidence and internal wellbeing. Every product we create will combine science, thoughtful formulation, and a premium experience, helping people feel their best from the inside out.

Who is Novu Life for?

Novu Life Hair is designed for people who are noticing real changes in their hair - from hormonal thinning during menopause, to early signs of hair loss in men, to sudden increases in shedding caused by stress or lifestyle shifts. It also supports those navigating ongoing hair conditions or simply looking to maintain stronger, healthier hair as they age.

At its core, it’s for individuals who want to take control early, support their hair from within, and feel confident in how they look and feel every day.

Where is Novu Life based?

Novu Life is a health and wellness brand based in Jersey, Channel Islands, where our founders, Ellie and Iain, were born, live and work.

We collaborate with carefully selected product suppliers in the UK who adhere to strict UK regulatory requirements and high manufacturing standards. All ingredients and products are fully traceable, ensuring quality, safety, and transparency at every stage.

What makes Novu Life different?

Novu Life was created from personal experience, not a market trend. After experiencing the emotional impact of hair thinning firsthand, our founders set out to create a supplement they would genuinely trust and take themselves.

Rather than chasing quick fixes or making unrealistic promises, we focus on a science led formula, premium ingredients, and a long term approach to hair health. Every ingredient has been chosen with purpose, our products are manufactured to high UK standards, and we're transparent about what supplements can and cannot achieve.

We believe real results come from consistency, quality, and honesty, not hype.

FAQ Novu Life Hair

What is Novu Life Hair?

Novu Life Hair is a carefully formulated, premium blend of high-quality botanical extracts, amino acids and essential vitamins and minerals, selected to nourish the scalp and support the maintenance of healthy, strong hair.

What ingredients are in Novu Life Hair?

Novu Life Hair is formulated with a carefully selected blend of plant extracts, vitamins, minerals, and amino acids chosen to support hair health from within.

Our formula includes botanical extracts such as pumpkin seed, saw palmetto, rosemary, nettle, horsetail, and reishi mushroom, alongside key nutrients including biotin, zinc, iron, selenium, vitamin D3, B-vitamins, vitamin C, vitamin E, MSM, and L-lysine.

We use bioavailable forms of minerals where possible and a vegan capsule shell, with all ingredients sourced to meet strict quality and traceability standards. Anti-caking agents are included to ensure product consistency and stability.

How long does Novu Life Hair take to work?

Hair growth and strength are highly individual, so results can vary from person to person. With daily, consistent use, users may begin to notice visible improvements - such as reduced shedding, stronger strands, and healthier-looking hair within 8 to 12 weeks.

Your personal timeline can be influenced by factors such as diet, stress levels, lifestyle, and overall health. For best results, we recommend using Novu Life Hair consistently as part of a balanced routine that supports hair health from within. Patience and consistency are key and lasting results take time.

How do I take Novu Life Hair?

Take two capsules daily with food and water, ideally at the same time each day.

Is Novu Life Hair suitable for Vegetarians and Vegans?

Yes, Novu Life Hair is suitable for vegetarians and vegans (and those following Halal or Kosher diets), because accessibility and quality were non-negotiable for us.

Can I take Novu Life Hair whilst pregnant or breastfeeding?

If you are pregnant, trying to conceive, or breastfeeding, please consult your GP before use.

Can I take Novu Life Hair with other supplements or medication?

Novu Life Hair is designed to fit seamlessly into most wellness routines. If you are taking other supplements or prescribed medication, we recommend checking Nutrient Reference Values (NRVs) and consulting your GP or pharmacist before use.

Will I see better and faster results if I exceed the recommended daily dose?

No. You should not exceed the recommended daily dose. Results depend on consistent use, not higher dosage.

FAQ Shipping & Delivery

Where does Novu Life ship from?

All orders are dispatched from our Jersey fulfilment centre.

Does Novu Life ship internationally?

Currently, Novu Life ships across the Channel Islands and UK, with plans to expand internationally.

How long does delivery take?

Orders delivered within Jersey are sent via Jersey Post standard delivery and typically arrive within 1–2 working days after dispatch.

UK deliveries are sent off-island and usually arrive within 2–4 working days after dispatch, depending on postal services and transit times.

How much is delivery?

We offer free delivery on orders over £60. Standard delivery charges apply to smaller orders and will be clearly displayed at checkout.

Will Novu Life be available in salons and barbers?

Yes. We plan to partner with a select number of exclusive local salons and barbers who align with our values and standards. These partnerships are carefully chosen to ensure the best experience and guidance for our customers.

Our official stock list partners will be announced and listed on our website once confirmed.

FAQ Subscriptions & Returns

What should I do if my order arrives damaged or incorrect?

Due to hygiene and product safety requirements, we cannot accept returns on opened supplements. However, unopened items can be returned within 14 days of delivery.

How do I cancel or pause my subscription?

You’re free to pause, skip, or cancel your subscription whenever you like, either through your account or by contacting us.

Can't find what you're looking for?

If you need support, send us an email and we’ll get back to you as soon as we can. Including your order number helps us resolve things faster.

Please email us at hello@thenovulife.com